Refund policy

Contact us within 30 calendar days after confirmed delivery. An approved return must be postmarked within 7 days after authorization. Do not mail anything before receiving authorization and the exact addressing instructions for our public business mailbox.

Return eligibility

An eligible item must be unused, unworn, unaltered, and in the condition received, with its protective packaging and included parts. Email the order number, item, and reason for the request. Exact-piece crystals are eligible under the same rules unless the listing clearly stated a lawful final-sale exception.

Return shipping

The customer pays tracked return shipping for a change-of-mind return. Veil and Sage Crystals covers reasonable return shipping when we sent the wrong item or confirm damage or a defect. Original outbound shipping is not refundable for a change-of-mind return.

Non-returnable items

Gift cards, personalized or altered goods, opened sealed hygiene items, and items clearly marked final sale are not returnable except where law requires otherwise. A refusal based only on natural variation is not treated as a defect when the listing clearly identified representative imagery.

Damage, loss, or the wrong item

Report visible damage or an incorrect item within 7 calendar days of delivery. Include clear photographs of the item, inner and outer packaging, and shipping label, and keep the materials while we investigate. If a one-of-one piece cannot be replaced, we will offer an appropriate refund rather than a substitute presented as the same stone.

Refund timing

We inspect an authorized return after it arrives. An approved refund is sent to the original payment method within 5 business days of approval. Banks and card issuers may take additional time to post it. Veil and Sage Crystals charges no restocking fee.

Changes and cancellations

Contact us as soon as possible. We can cancel or edit an order only before fulfillment begins. After that point, an eligible item follows the return process above.

Nothing in this policy limits a consumer right that applicable law does not permit a seller to limit.